Page 135 - Viva ICSE Computer Studies 6 : E-book

Advantages of E-Commerce

Let’s learn about some advantages of e-commerce.

• All the products and services to suit the requirements of customers are available at one
place. The customers can also access the information and details about the products
they wish to buy.
• The customers can search for products and place their orders any time from any location.
It provides more options to the customers and ensures fast delivery of products.
• The customers can make online payments easily through various payment modes like
Internet banking, credit cards and debit cards. Electronic transactions also save time thus
speeding up the processes of cheque clearance and bill payment.
• Customers can see the comments and reviews of other customers before buying products.
They can also put their views about the products they are using.

• E-commerce helps the organisations to locate business partners and clients. The
organisations can market their products in national and international market using
e-commerce at minimum costs.
• E-commerce helps the companies to build brand image and provide better customer
services.
• E-commerce helps to simplify the business processes and makes them faster and effi cient.
• E-commerce reduces the paper work.

• E-commerce increases the productivity of organisations. It supports ‘pull’ type supply
management. In ‘pull’ type supply management, a business process starts when a
request comes from a customer and it uses just-in-time manufacturing way.

Disadvantages of E-Commerce
• Internet access is mandatory required to perform online shopping or online transactions.

• When we are shopping online, we cannot feel the fabric or any product. It becomes
diffi cult for the customer to analyse the product until it is delivered.
• To perform online shopping, the payments are done by using credit or debit cards.
So the customer needs to be very conscious while doing so as it may lead to misuse of
the information.

Electronic Shopping

When a customer buys products or obtains services Learn More
through the Internet, then it is called electronic
Sachin Bansal and Binny Bansal are
shopping (e-shopping). Online shopping has come in
the founders of Flipkart. It has its
popularity over the years, mainly because people fi nd headquarters in Bengaluru.
it easy from the comfort of their home or offi ce. One of
the most major factor about online shopping is that particularly during a holiday season, the
customer need not to wait in long lines or search from store for a particular item. Some of the
popular sites used for e-shopping are amazon.com, fl ipkart.com and ebay.com.

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